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How to Find Your ‘Why’ and Commit Before You Quit

We’ve all felt stuck, needed a change, and maybe even probed for a new source of energy without any avail? If this strikes a chord, it’s time to commit to a new direction.

The challenge is that commitment isn’t something you wake up with; it’s something you choose. It seems that before we commit to something, we tend to justify why …

5 Habits That Cause Entrepreneurs To Fail

Exploring the Dark Arts of Jackassery with Founder (and recovering jackass) Clay Clark

Fortunately, as the former U.S. Small Business Administration’s Entrepreneur of the Year (and recovering jackass), I get asked to help grow businesses in nearly every industry. Unfortunately, and sadly as a business owner who once practiced the dark art of “Jackassery,” I can empathize with …

The unique challenges and opportunities that exist in a “Family Business.”  Tonya, one of your areas of expertise is coaching people through the unique challenges and opportunities that exist in a “Family Business.”  What are some of the key issues you typically see here and are there any ‘best practices’ you’d recommend?

Coach Tonya Page: The dynamics of a family business are significantly different than in a general corporation. Most people …

How Howard Schultz’s Magnificent Obsession Has Caffeinated Starbuck’s Growth

“When you're surrounded by people who share a passionate commitment around a common purpose, anything is possible.”

- Howard Schultz (Founder of Starbucks)

When Howard Schultz came to Starbucks he had just finished taking time off from his corporate career to figure out what he wanted to do with the rest of his life, and Starbucks was just a small coffee shop …

3 Lessons We Can Learn from Brian Williams’s Fall from Grace. Retrospect Tells Us if We Were Right or Wrong.

I always liked Brian Williams. I mean I didn’t dislike him as a talking head on the nightly news.

Something about his crooked face made him believable. He, like all of us, was not perfect. Yet he was successful.

People claim NBC News had a difficult decision to make as to what to do with their less than honest anchor.  I don’t …

House of Cards Reminds Us to Be Careful of What We Wish For

I can justify my poor TV watching habits. Whether it is the boardroom in Celebrity Apprentice or the fitting room in Say Yes to the Dress, they all offer lessons in effective and less than effective communication. When I hold up House of Cards as a teaching moment, it is not for the murder, backstabbing or social climbing. It is …

Working with The Difficult Ones: Coping Strategies to Defuse Their Power

If you haven’t run into them, you are sure to do so somewhere along the way in your working career. They are the people you talk about over dinner with your roommate or spouse, the ones that give you that feeling in the pit of your stomach when you see them coming, and the people that you believe stand in …

Great Sales and Service People: Nature or Nurture?

When I encounter abominable customer service I can’t help thinking, How did this person ever get hired for this job, let alone pass their sales/service training course?

And that gets me thinking about something our clients often ask us: “If we want our people to have great sales and service skills, should we just search for “naturals” – people born with …

So You Want to Write a Business Book? Six Tips for Success

There is evidently one thing that virtually all business people have in common – the desire to write a book about their particular area of expertise.  When I was writing my book and would mention it, I almost always got these two comments, and in this order.  About what?  A reasonable question because most people knew that while my main …

Why the OSU Win Is Important to Everyone: 5 Take-Aways from this Championship Season

Sports and life, life and sports. To most of us the two are interchangeable. We learn about life from sports and we apply sports to life. Some will say that sports don’t affect their life. That what happens with the Browns or the Buckeyes don’t affect them. I beg to differ.


5 Take Aways from this Championship Season:


  1. Next Man Up

The …

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